Privacy &
company information.

01

Who we are

EAST LONDON THEATRE COMPANY C.I.C. (“we”, “us” or “our”) is responsible for the personal information described in this notice.

You can contact us about privacy at info@eastlondontheatre.org.uk. Our statutory company information appears at the end of this page.

02

Information we collect

We may collect:

• Your name and email address when you join our mailing list.
• Information you provide when contacting us.
• Records of your consent to receive marketing emails.
• Basic technical information recorded automatically by our website host, such as your IP address, browser type and the time of your visit.

Please do not send sensitive personal information through our website or by email unless it is necessary.

03

How we use your information

We use personal information to:

• Send production news, ticket announcements and opportunities to get involved when you have asked to receive them.
• Respond to questions and requests.
• Manage your communication preferences.
• Operate, secure and improve our website.
• Meet our legal and administrative obligations.

04

Our lawful bases

• Consent when sending mailing-list emails. You may withdraw your consent at any time.
• Legitimate interests when responding to enquiries and operating and protecting our website.
• Legal obligation where we must retain or disclose information to comply with the law.

05

Mailing list

We will only send marketing emails where you have actively agreed to receive them.

You can unsubscribe at any time using the unsubscribe link in an email or by contacting info@eastlondontheatre.org.uk. Withdrawing consent will not affect the lawfulness of emails sent before you unsubscribed.

06

Forms and service providers

Our mailing-list form is processed using FormSubmit, which forwards the information you enter to us by email. This means your name, email address and consent choice are transmitted through FormSubmit’s systems. You can read FormSubmit’s privacy information.

We may also use website-hosting and email providers that process limited personal information on our behalf. We require service providers to handle information securely and only for the agreed purpose.

Some providers may process information outside the United Kingdom. Where applicable, we will ensure an appropriate legal safeguard is used.

07

Ticket purchases

Ticket links on our website take you to the Wanstead Fringe website. East London Theatre Company does not collect payment-card information through this website.

The ticket provider is responsible for explaining how it handles information collected during booking. Please read its privacy notice before completing a purchase.

08

Cookies

We do not currently use advertising or analytics cookies on this website.

Our hosting or form-processing providers may use essential technologies needed for security and operation. If we introduce analytics, advertising or other optional cookies, we will update this notice and request consent where required.

09

How long we keep information

We keep:

• Mailing-list information until you unsubscribe or ask us to delete it.
• A minimal suppression record where necessary to ensure we do not contact you again.
• Enquiry correspondence for up to 24 months, unless it is needed for longer for legal or operational reasons.
• Technical security records for the period set by our hosting provider.

We review the information we hold and delete or anonymise it when it is no longer needed.

10

Sharing information

We do not sell personal information.

We may share it with trusted providers that operate our website, forms, email or IT services; professional advisers; or public authorities where disclosure is legally required.

11

Your rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information.
• Correct inaccurate information.
• Ask us to delete or restrict the use of your information.
• Object to certain uses of your information.
• Receive information you provided in a portable format.
• Withdraw consent at any time.

To exercise these rights, email info@eastlondontheatre.org.uk. We may need to confirm your identity before responding.

You have an absolute right to object to the use of your personal information for direct marketing.

12

Complaints

Please contact us first if you have a concern.

You may also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or by telephone on 0303 123 1113.

13

Changes to this notice

We may update this notice when our services or use of personal information changes. The latest version will always appear on this page.